Thank you for choosing GOOJODOQ products! We are committed to providing you with high-quality products and comprehensive after-sales service.
To protect your rights, please carefully read the following warranty information.

1. General Warranty Terms

This warranty policy applies only to products purchased from the official GOOJODOQ website (www.goojodoqglobal.com).
If you purchased the product from other platforms (such as Shopee, TikTok, Lazada, etc.), please contact the respective platform’s customer service or after-sales center.

2. Warranty Coverage

Products purchased from the GOOJODOQ official website are eligible for limited warranty service starting from the date of receipt.
If the product malfunctions due to quality issues within the warranty period, GOOJODOQ will provide free repair or replacement services.

The warranty covers, but is not limited to:

• Motor failure, motherboard failure;

• Battery failure to charge or significant abnormal battery life;

• Screen display issues (excluding user-caused damage);

• Button or function switch failure.

3. Situations Not Covered by the Warranty

The following situations are not covered under the free warranty, but repair services may be offered at a charge depending on the situation:

• Products not purchased from the GOOJODOQ official website;

• Products beyond the warranty period;

• Damage caused by human error (e.g., dropping, water damage, unauthorized disassembly, misuse, etc.);

• Damage caused by unauthorized repairs or modifications;

• Damage caused by natural disasters, lightning, unstable voltage, or other force majeure factors;

• Minor scratches, wear, stains, or cosmetic issues that do not affect the product’s functionality;

• Failure to provide valid purchase proof (such as order number, invoice, or receipt).

4. Warranty Service Process

4.1 Contact Customer Service

Please contact our after-sales service team via email:
📧[email protected]

Provide the following information:

• Order number or purchase platform screenshot;

• Product model and issue description (you may attach clear photos or videos);

• Contact details (name, phone number, shipping address).

4.2 Review and Confirmation

We will respond within 1-2 business days after receiving your information to confirm whether your request meets the warranty conditions.

4.3 Return the Product

If the warranty conditions are met, please return the product to the address provided by our customer service team.

• We recommend using a courier service with tracking functionality;

• Please package the product carefully to avoid damage during return shipping.

4.4 Repair or Replacement

We will complete product inspection and processing within 3-7 business days after receiving the product.

• Products that can be repaired will be repaired free of charge;

• Products that cannot be repaired will be replaced with the same or an equivalent model.

5. Shipping Fee Policy

• For quality issues within the warranty period: GOOJODOQ will cover the shipping fees for both ways;

• For non-quality issues or situations outside the warranty: The customer is responsible for the shipping fees both ways.

6. Special Notes

1. GOOJODOQ reserves the final right to inspect and determine the product’s condition;

2. Warranty coverage is limited to the product itself and does not cover indirect losses caused by product failure;

3. If a product model is discontinued or out of stock, we may offer an equivalent replacement;

4. The final interpretation of this policy rests with GOOJODOQ.

Contact Us

📩 After-sales service email: [email protected]