Thank you for purchasing GOOJODOQ products! We are committed to providing you with a high-quality shopping experience. If you are not satisfied with the product you received, here is our return and exchange policy:

1. Return and Exchange Conditions

To protect your rights, please ensure that you apply for a return or exchange within the following timeframes after receiving the product:

• Return Request Time: Within 7 days from the date of receipt of the product.

• Exchange Request Time: Within 7 days from the date of receipt of the product.

Please make sure that the product meets the following conditions:

• The product is unused, undamaged, and the packaging is intact;

• All accessories, manuals, and gifts are complete;

• The product is in a condition that allows it to be resold.

2. Non-returnable and Non-exchangeable Situations

We do not support returns or exchanges under the following circumstances:

• The return/exchange request is made after the return/exchange period;

• The product is damaged due to improper use or human error;

• No valid order information or purchase proof is provided;

• The return/exchange is due to personal reasons (e.g., dislike or wrong choice), but the product has no quality issues;

• Products purchased on platforms other than the GOOJODOQ official website (e.g., Shopee, TikTok, etc.) should be returned or exchanged through the respective platform’s customer service.

3. Return and Exchange Process

1. Contact Us
   Please contact our customer service team via the following email and provide the following information:

   • Order number

   • Product name and quantity

   • Problem description (photos can be attached)

   • Type of request (Return/Exchange)

2. Review and Confirmation
   We will reply within 1-2 business days after receiving your request to confirm if it meets the return and exchange conditions.

3. Return the Product
   If approved, please send the product back to the address we provide. We recommend using a shipping service with tracking functionality.

4. Refund/Reshipment

• Return: We will complete the refund within 3-7 business days after confirming that the product has been returned in good condition.

• Exchange: We will reship the product within 3-5 business days after confirmation.

4. Shipping Fee Policy

• For returns/exchanges due to quality issues: GOOJODOQ will cover the relevant shipping fees.

• For returns/exchanges due to personal reasons (e.g., wrong product, size mismatch, etc.): The customer is responsible for the shipping fees both ways.

If you have any questions, feel free to contact us via email at: [email protected]. We will do our best to provide you with satisfactory service!