Welcome to GOOJODOQ! To ensure you have the best shopping experience, we provide clear and transparent shipping policies. Please read the following details carefully before placing your order.
1. Shipping Area
We offer shipping services to customers across the Philippines, including all major cities and rural areas.
2. Delivery Time
Northern Areas: Delivered within approximately 3 business days.
Central and Southern Areas: Delivered within approximately 5-7 business days.
Notes:
For some areas, particularly remote regions, delivery time may be longer or require additional shipping fees.
Delivery time may vary based on logistics peak periods, weather conditions, and traffic.
3. Shipping Fees
Free Shipping: All orders are eligible for free shipping.
Remote Area Surcharge: Additional shipping charges may apply to certain remote areas in the Philippines. We appreciate your understanding.
4. Order Processing Time
Our working hours are from Monday to Friday (excluding public holidays).
All orders will be processed within 24-48 hours after payment is received. Orders placed on weekends or public holidays will be processed on the next business day.
Please note that processing time may vary due to factors such as product stock and payment verification. If there are any special circumstances, we will contact you promptly and provide a solution.
5. Tracking and Status Updates
Once your order is shipped, you will receive a tracking number and related information via email. You can track the delivery progress at any time.
You can also check the order status through our website or by contacting our customer service hotline.
6. Delivery Delays and Order Cancellations
We will make every effort to ensure timely delivery, but shipping may be delayed during holiday seasons, bad weather, peak logistics periods, or due to unforeseen circumstances.
If delivery cannot be completed due to force majeure (e.g., natural disasters or other external factors), we will cancel the order and notify you promptly.
7. Shipping Address Confirmation
Please ensure that you provide an accurate shipping address when placing your order. If the package cannot be delivered due to an incorrect address, GOOJODOQ will not be responsible for any additional costs.
If you need to change your shipping address, please contact our customer service team as soon as possible. However, once the order is processed, we cannot change the shipping address.
8. Special Circumstances
For packages requiring a signature upon delivery, please ensure someone is available to sign for the package. If the package is returned due to an absence of a signature, you may incur additional charges for re-shipping.
If your package is damaged or lost during delivery, please contact our customer service team immediately, and we will provide a solution based on the situation.
9. Contact Us
If you have any questions about shipping or encounter any issues during the shipping process, feel free to contact us via the following:
Thank you for choosing GOOJODOQ! We are committed to providing you with efficient and convenient shipping services to ensure a pleasant and smooth shopping experience!
